Read The Documentation!
Ok, I know reading the hundreds of pages of documentation and help articles can be a boring task to do. Many don't bother.. they want to get stuck in and begin setting things up. How hard can it be right?
However, what many don't realise is how much helpful information and advice can be in those documents. Best practices, hints, tips and whatnot. You are actually at a disadvantage by not reading supplied documents.
For example, how many of you have actually read the help articles by cPanel or sat through each and every one of the flash tutorials? Not many I would assume. But consider this scenario, you have a potential customer which asks you a presales question, you already have a good deal of experience with using the various control panels. The customer asks if you can do xyz on your hosting. Based on your experience, you respond it's not possible. But what if it was possible and it was documented? What if that potential customer then asks another company who has read up on everything? You would have very well lost a sale!
With InnoHosting, we aren't light on the documentation we provide. You have the getting started guide, the cpanel help articles, the forum threads with the various howto's, the EndSupport documentation and the knowledgebase articles. A lot to take in and read. However, if you do take the time to actually read everything, you will have a significant advantage. You will know the systems inside out, you will know exactly what can be done and what can't, you will know the best and fastest way to perform certain functions.
So it is always important, that you do read everything supplied to you. You never what new thing you may learn :-)
However, what many don't realise is how much helpful information and advice can be in those documents. Best practices, hints, tips and whatnot. You are actually at a disadvantage by not reading supplied documents.
For example, how many of you have actually read the help articles by cPanel or sat through each and every one of the flash tutorials? Not many I would assume. But consider this scenario, you have a potential customer which asks you a presales question, you already have a good deal of experience with using the various control panels. The customer asks if you can do xyz on your hosting. Based on your experience, you respond it's not possible. But what if it was possible and it was documented? What if that potential customer then asks another company who has read up on everything? You would have very well lost a sale!
With InnoHosting, we aren't light on the documentation we provide. You have the getting started guide, the cpanel help articles, the forum threads with the various howto's, the EndSupport documentation and the knowledgebase articles. A lot to take in and read. However, if you do take the time to actually read everything, you will have a significant advantage. You will know the systems inside out, you will know exactly what can be done and what can't, you will know the best and fastest way to perform certain functions.
So it is always important, that you do read everything supplied to you. You never what new thing you may learn :-)
Labels: documentation, information, reading
posted by Rameen at
5:30 PM
0 Comments
