Tuesday, October 14, 2008

InnoHosting Reseller Hosting & End User Support

I'm usually crawling WHT and other web hosting related forums to get an idea on where this industry is going, what are user demands and so on. One thing I have noticed is more and more people opting for a dedicated solution rather than starting small with a decent Reseller Hosting Account.

People tend to jump straight to a VPS or Dedicated because they believe it makes them more of a host. The sound of saying you have your own server may just be cooler? Either way, it becomes pretty worrying with the amount of people jumping in head first without seeing how deep the water is.

What many don't realise, is that you don't need a dedicated solution. You can save money, time and gain some real hands on experience at a comfortable pace from a reseller account. If you go with a reliable provider (obviously such as InnoHosting!) then you don't have much to worry about in terms of technical aspects.

With a dedicated, you have to be worried about the server being up, secure, optimised, patched and whatnot. With an InnoHosting reseller account, you don't, because we do! We worry about the servers being up, we worry about the security and speed etc.

There may be a perception that unless you have a dedicated solution, you're not really a host. This isn't true. We have customers that earn a very decent living just through our reseller accounts alone. No dedicated solution. They don't want the hassle of a dedicated solution. They want to provide hosting that just works.

Web designers wanting web hosting (specifically reseller hosting) often opt for the reseller account route for the very same reason.

What we've done with our reseller accounts, is ensured it is designed for start ups to get a head start, and for existing businesses to get a boost. We supply all the tools you need to get up and running. Free SSL certificate (GeoTrust RapidSSL), domain reseller, legal documents, hosting templates etc. all fast track you to becoming a full web hosting company. Most importantly, our end user support for reseller hosting customers.

With a dedicated solution, you will need to outsource to somewhere such as India to get end user support for a dedicated solution, and even then - quality control will be a problem.

With InnoHosting, all is based in the US. Our end user support for reseller hosting accounts are already quality controlled. In fact, we are so confident in the quality we let you see the tickets and our responses. We've invested heavily in ensuring no other company in the industry is capable of providing end user support like InnoHosting does.

So forget going for a dedicated solution, a reseller account is where you should be starting your hosting company. If you don't have websites which demand a dedicated solution, then really you don't need it. Save yourself a few hundred dollars a month and spend it on advertising or improvement of services.

Ok, I'm gonna stop there before this whole post ends up sounding like a full on ad!

2 Comments:

Blogger GEM PHP said...

Nice blog you have here!

Yes ... this post may sound like an advertising but at least this is an advertising to the right company. I hope you will update your blog soon with more interesting articles like those already on the blog.

October 15, 2008 6:54 PM  
Blogger Nathan said...

I was just thinking about this concept yesterday. So true.

January 16, 2009 2:01 AM  

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